Jeweloves maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent from our warehouse in Macau or Hong Kong. Your order will be sent within 14 working days after it has been placed.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
Hong Kong/Macau/China – Free Shipping
Taiwan – NT$194
Asia-Pacific – US$13
(Australia, Indonesia, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand and Vietnam)
United States & Canada – US$19/C$20
Free delivery over: US$400/ C$425
Europe – €20/£17
(Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom)
Free delivery over: €300/£252
Rest of the World – Upon Request
If you wish to make a purchase from Jeweloves for delivery outside of the countries listed, please email us directly at Info@Jeweloves.com
We pick up your order directly from our partners. We carefully check the quality, pack your order in our original protective box and arrange international shipping to your address. It may take 5 to 20 days between your order and the delivery to your door. However, we believe that the above process is essential to keep our unique model which enables us to offer unique fashion items and styles from upcoming Europe brands. We appreciate your understanding and patience, and please do not hesitate to contact us at Sales@Jeweloves.com if your order does not arrive after 20 days from your order or you have any concerns about delivery!
JEWELOVES is not responsible for import tax, sales tax or any additional payments, if any, charged by local authorities of shipping destination.
An email notification will be sent to you when your packages have been shipped out which will include tracking information.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.